Algorithmic Exploitation: Understanding Labor Process and Control among RideHailing Platform Workers

This study analyzes the labor process of ride-hailing workers and platformcompany’s control over them. research employs Labour Process Theory (LPT)to examine critically. Based on in-depth interviewswith motorcycle drivers working for Go-Jek Grab between June 2020 June2021 in Yogyakarta, Kediri, Jakarta, this found that or workersare transformed into a commodity where job supply demand are confounded andmediated by digital platforms. Algorithmic management, utilized industry, playsa significant role including its use as point production asa mechanism monitoring workplace. The feedback systems,ratings, platform ratings consequence emotional work is used managersto help monitor their employees. Furthermore, reveals form controlconducted represents an unequal power relation, which producesdissatisfaction conflicts. We argue resembles whatwe coined “algorithmic exploitation,” means companies aredeliberately using technology obscuring operations ofthe to instill high standards service, while trapped avery weak employment status “partners.”